FASTEL Care

Excellent value and ultimate peace of mind

P4 has been caring about providing the most robust, secure and cost effective emergency lighting solutions for over 25 years.

Our Fastel solutions offer a level of product and after-sales service that is second to none.

We continue to support our customers in the operation and maintenance of their Fastel installations; providing bespoke maintenance packages as well as unbiased and informed advice on layout alterations and upgrades. By taking out optional , our customers remain safe in the knowledge we take on responsibility for their continued compliance.

As you would expect, we make it our business to know the latest legislation, standards and developments. We like sharing our knowledge too, offering CPD education sessions and ‘toolbox talks’ to help prospective and existing customers navigate the often complicated issues surrounding compliance to ensure ‘fault free’ installations. We make it the most simple and straightforward process for contractors and customers.

Each and every one of our lighting products comply with and, indeed, exceed the requirements of UK and European standards such as BSEN 60598-2-22 and BSEN 62034.

As the first independent solely dedicated emergency lighting manufacturer to gain certification under the British Approvals for Fire Equipment (BAFE) SP203-4 scheme, we make it a priority to invest in the continued development of our skills to stay a step ahead.

Dedicated to exceptional customer service, we like to think we go beyond the usual obligations by offering warranties on our systems and products in excess of what others on the market offer.

Fastel Care is an ethos of outstanding customer service, with an intention to provide exceptional attention to client’s requirements and response to their requests, the provision of competent advice and the sharing of informed current knowledge.

Fastel Care is attributed to the particular attention given to satisfying the requirements of specialist areas of the healthcare and education markets. Mental health and secure healthcare facilities will be given particular attention to ensure the best possible service is provided to them at all times.

The company will maintain detailed knowledge of the latest legislation, standards and developments. In addition to providing free telephone advice, by offering CPD education sessions and ‘toolbox talks’, prospective and existing customers will be helped to navigate the issues surrounding compliance to ensure fully compliant installations.

Commitment is given, using the specialist knowledge, skill and experience of staff, to provide products, systems and service solutions that offer the best through life cost solutions offering full compliance to all known current and future legislation and standards.

Fastel Care also refers to a commitment to best practices in the care and management of staff. Continuously accredited under the Investors in People scheme the company will encourage and assist the personal development of employees ensuring they are fully equipped to undertake their duties and provided with opportunities when available for career progression.

All lighting products and systems comply with and where possible exceed, the requirements of UK and European standards such as BSEN 60598-2-22 and BSEN 62034 and product warranties will where possible, exceed industry norms. All company activities shall be undertaken within the controls of current ISO 9001 accreditation and those of applicable ICEL accreditation schemes.

Where required by the client certification of emergency lighting installation designs and system verification is certified under the British Approvals for Fire Equipment (BAFE) SP203-4 scheme.

There is commitment to environmental best practice and continuous reduction in our carbon footprint.

As Fastel Care – Outstanding customer care commitment, best practice advice and through life product support.